User modelling for live help systems: initial results

Johan Aberg, Nahid Shahmehri, Dennis Maciuszek. User modelling for live help systems: initial results. In Proceedings 3rd ACM Conference on Electronic Commerce (EC-2001), Tampa, Florida, USA, October 14-17, 2001. pages 194-197, ACM, 2001. [doi]

Authors

Johan Aberg

This author has not been identified. Look up 'Johan Aberg' in Google

Nahid Shahmehri

This author has not been identified. Look up 'Nahid Shahmehri' in Google

Dennis Maciuszek

This author has not been identified. Look up 'Dennis Maciuszek' in Google