Anne Adams, Martina Angela Sasse. Users Are Not The Enemy. Communications of the ACM, 42(12):40-46, 1999. [doi]
@article{AdamsS99, title = {Users Are Not The Enemy}, author = {Anne Adams and Martina Angela Sasse}, year = {1999}, doi = {10.1145/322796.322806}, url = {http://doi.acm.org/10.1145/322796.322806}, researchr = {https://researchr.org/publication/AdamsS99}, cites = {0}, citedby = {0}, journal = {Communications of the ACM}, volume = {42}, number = {12}, pages = {40-46}, }