Mira Afrina, Samsuryadi, Ab Razak Che Hussin, Suraya Miskon. Derivation of a Customer Loyalty Factors Based on Customers' Changing Habits in E-Commerce Platform. In Faisal Saeed, Fathey Mohammed, Abdulaziz Al-Nahari, editors, Innovative Systems for Intelligent Health Informatics - Data Science, Health Informatics, Intelligent Systems, Smart Computing, IRICT 2020, Langkawi, Malaysia, 21-22 December 2020. Volume 72 of Lecture Notes on Data Engineering and Communications Technologies, pages 879-890, Springer, 2020. [doi]