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Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems

Shivali Agarwal, Giriprasad Sridhara, Gargi Dasgupta. Automated Quality Assessment of Unstructured Resolution Text in IT Service Systems. In Quan Z. Sheng, Eleni Stroulia, Samir Tata, Sami Bhiri, editors, Service-Oriented Computing - 14th International Conference, ICSOC 2016, Banff, AB, Canada, October 10-13, 2016, Proceedings. Volume 9936 of Lecture Notes in Computer Science, pages 221-235, Springer, 2016. [doi]

Authors

Shivali Agarwal

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Giriprasad Sridhara

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Gargi Dasgupta

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