Girish Kumar Agarwal, Erik Swan, Ulf Axelsson Lejon, Mats Magnusson, Anders Johanson. Value Changes during Service Delivery. In 2021 IEEE International Conference on Engineering, Technology and Innovation, ICE/ITMC 2021, Cardiff, United Kingdom, June 21-23, 2021. pages 1-10, IEEE, 2021. [doi]