Reengineering a business process with an innovative workflow management system: a case study

Alessandra Agostini, Giorgio De Michelis, Maria Antonietta Grasso, Stefano Patriarca. Reengineering a business process with an innovative workflow management system: a case study. In Proceedings of the Conference on Organizational Computing Systems, COOCS 1993, Milpitas, California, USA, November 1-4, 1993. pages 154-165, ACM, 1993. [doi]

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