Gaurav K. Agrawal, Daniel Berg. Role and impact of technology in the service development process: a research study. IJSTM, 9(2):103-121, 2008. [doi]
@article{AgrawalB08,
title = {Role and impact of technology in the service development process: a research study},
author = {Gaurav K. Agrawal and Daniel Berg},
year = {2008},
doi = {10.1504/IJSTM.2008.018423},
url = {http://dx.doi.org/10.1504/IJSTM.2008.018423},
researchr = {https://researchr.org/publication/AgrawalB08},
cites = {0},
citedby = {0},
journal = {IJSTM},
volume = {9},
number = {2},
pages = {103-121},
}