Abdelrahman Ahmed, Khaled Shaalan, Sergio Toral, Yasser Hifny. A Multimodal Approach to Improve Performance Evaluation of Call Center Agent. Sensors, 21(8):2720, 2021. [doi]
@article{AhmedSTH21,
title = {A Multimodal Approach to Improve Performance Evaluation of Call Center Agent},
author = {Abdelrahman Ahmed and Khaled Shaalan and Sergio Toral and Yasser Hifny},
year = {2021},
doi = {10.3390/s21082720},
url = {https://doi.org/10.3390/s21082720},
researchr = {https://researchr.org/publication/AhmedSTH21},
cites = {0},
citedby = {0},
journal = {Sensors},
volume = {21},
number = {8},
pages = {2720},
}