Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks

Abdelrahman Ahmed, Sergio Toral, Khaled Shaalan, Yasser Hifny. Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks. Sensors, 20(19):5489, 2020. [doi]

Authors

Abdelrahman Ahmed

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Sergio Toral

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Khaled Shaalan

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Yasser Hifny

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