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Analysis of the Relation Between Service Parameters for Service Level Management and System Utilization

Masaharu Akatsu, Shoji Konno, Norihisa Komoda. Analysis of the Relation Between Service Parameters for Service Level Management and System Utilization. In Manuel de Jesus Mendes, Reima Suomi, Carlos Passos, editors, Digital Communities in a Networked Society: eCommerce, eBusiness, and eGovernment, The Third IFIP Conference on E-Commerce, E-Business, E-Government (I3E 2003), September 21-24, 2003, São Paulo, Brazil. Volume 268 of IFIP Conference Proceedings, pages 427-440, Kluwer, 2003.

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Masaharu Akatsu

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Shoji Konno

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Norihisa Komoda

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