Osman T. Akgun, Rhonda Righter, Ronald Wolff. Understanding the marginal impact of customer flexibility. Queueing Syst., 71(1-2):5-23, 2012. [doi]
@article{AkgunRW12,
title = {Understanding the marginal impact of customer flexibility},
author = {Osman T. Akgun and Rhonda Righter and Ronald Wolff},
year = {2012},
doi = {10.1007/s11134-011-9271-9},
url = {http://dx.doi.org/10.1007/s11134-011-9271-9},
researchr = {https://researchr.org/publication/AkgunRW12},
cites = {0},
citedby = {0},
journal = {Queueing Syst.},
volume = {71},
number = {1-2},
pages = {5-23},
}