The Opinion Management Framework: Identifying and addressing customer concerns extracted from online product reviews

Feras Al-Obeidat, Bruce Spencer, Eleanna Kafeza. The Opinion Management Framework: Identifying and addressing customer concerns extracted from online product reviews. Electronic Commerce Research and Applications, 27:52-64, 2018. [doi]

Authors

Feras Al-Obeidat

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Bruce Spencer

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Eleanna Kafeza

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