Mayla Alimam, Emmanuel Bertin, Noël Crespi. ITIL perspective on enterprise social media. Int J. Information Management, 37(4):317-326, 2017. [doi]
@article{AlimamBC17,
title = {ITIL perspective on enterprise social media},
author = {Mayla Alimam and Emmanuel Bertin and Noël Crespi},
year = {2017},
doi = {10.1016/j.ijinfomgt.2017.03.005},
url = {https://doi.org/10.1016/j.ijinfomgt.2017.03.005},
researchr = {https://researchr.org/publication/AlimamBC17},
cites = {0},
citedby = {0},
journal = {Int J. Information Management},
volume = {37},
number = {4},
pages = {317-326},
}