Sharaf Alkibsi, Mary Lind. Service Quality Dimensions Within Technology-Based Banking Services. IJSITA, 2(3):36-83, 2011. [doi]
@article{AlkibsiL11,
title = {Service Quality Dimensions Within Technology-Based Banking Services},
author = {Sharaf Alkibsi and Mary Lind},
year = {2011},
doi = {10.4018/jsita.2011070104},
url = {http://dx.doi.org/10.4018/jsita.2011070104},
researchr = {https://researchr.org/publication/AlkibsiL11},
cites = {0},
citedby = {0},
journal = {IJSITA},
volume = {2},
number = {3},
pages = {36-83},
}