An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses

Mohammed Ahmad Alsaggaf, Abraham Althonayan. An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses. J. Enterprise Inf. Management, 31(1):194-223, 2018. [doi]

Authors

Mohammed Ahmad Alsaggaf

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Abraham Althonayan

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