Rainer Alt, Clemens Eckert, Thomas Puschmann. Network Management and Service Systems: The Case of German and Swiss Banks. IRMJ, 28(1):38-56, 2015. [doi]
@article{AltEP15,
title = {Network Management and Service Systems: The Case of German and Swiss Banks},
author = {Rainer Alt and Clemens Eckert and Thomas Puschmann},
year = {2015},
doi = {10.4018/irmj.2015010103},
url = {http://dx.doi.org/10.4018/irmj.2015010103},
researchr = {https://researchr.org/publication/AltEP15},
cites = {0},
citedby = {0},
journal = {IRMJ},
volume = {28},
number = {1},
pages = {38-56},
}