Rui Alves, Nuno Jardim Nunes. Towards a Taxonomy of Service Design Methods and Tools. In IESS. pages 215-229, 2013. [doi]
@inproceedings{AlvesN13, title = {Towards a Taxonomy of Service Design Methods and Tools}, author = {Rui Alves and Nuno Jardim Nunes}, year = {2013}, doi = {10.1007/978-3-642-36356-6_16}, url = {http://dx.doi.org/10.1007/978-3-642-36356-6_16}, researchr = {https://researchr.org/publication/AlvesN13}, cites = {0}, citedby = {0}, pages = {215-229}, booktitle = {IESS}, }