Linda F. Alwitt, Lawrence O. Hamer. The Effect of Internet Experience on Consumer Expectations of Responsiveness and Control in Offline Services Marketing Interactions. In HICSS. 2000. [doi]
@inproceedings{AlwittH00, title = {The Effect of Internet Experience on Consumer Expectations of Responsiveness and Control in Offline Services Marketing Interactions}, author = {Linda F. Alwitt and Lawrence O. Hamer}, year = {2000}, url = {http://computer.org/proceedings/hicss/0493/04936/04936049abs.htm}, researchr = {https://researchr.org/publication/AlwittH00}, cites = {0}, citedby = {0}, booktitle = {HICSS}, }