Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Rodrigo Andrade, Somayeh Moazeni, Jose Emmanuel Ramirez-Marquez. A systems perspective on contact centers and customer service reliability modeling. Systems Engineering, 23(2):221-236, 2020. [doi]