Marina A. P. Andrade, Álvaro Rosa, Alexandre Carrasco, M. Filomena Teodoro. Impact of Using Excellence Management Models in the Customer Satisfaction of Brazilian Electricity Distributors - 10 Years of Studies. In Osvaldo Gervasi, Beniamino Murgante, Sanjay Misra, Chiara Garau, Ivan Blecic, David Taniar, Bernady O. Apduhan, Ana Maria A. C. Rocha, Eufemia Tarantino, Carmelo Maria Torre, Yeliz Karaca, editors, Computational Science and Its Applications - ICCSA 2020 - 20th International Conference, Cagliari, Italy, July 1-4, 2020, Proceedings, Part III. Volume 12251 of Lecture Notes in Computer Science, pages 481-491, Springer, 2020. [doi]
@inproceedings{AndradeRCT20,
title = {Impact of Using Excellence Management Models in the Customer Satisfaction of Brazilian Electricity Distributors - 10 Years of Studies},
author = {Marina A. P. Andrade and Álvaro Rosa and Alexandre Carrasco and M. Filomena Teodoro},
year = {2020},
doi = {10.1007/978-3-030-58808-3_35},
url = {https://doi.org/10.1007/978-3-030-58808-3_35},
researchr = {https://researchr.org/publication/AndradeRCT20},
cites = {0},
citedby = {0},
pages = {481-491},
booktitle = {Computational Science and Its Applications - ICCSA 2020 - 20th International Conference, Cagliari, Italy, July 1-4, 2020, Proceedings, Part III},
editor = {Osvaldo Gervasi and Beniamino Murgante and Sanjay Misra and Chiara Garau and Ivan Blecic and David Taniar and Bernady O. Apduhan and Ana Maria A. C. Rocha and Eufemia Tarantino and Carmelo Maria Torre and Yeliz Karaca},
volume = {12251},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-030-58808-3},
}