Nikolay Anisimov, Konstantin Kishinski, Alec Miloslavski. Formal Model, Language and Tools for Design Agent s Scenarios in Call Center Systems. In HICSS. 1999. [doi]
@inproceedings{AnisimovKM99,
title = {Formal Model, Language and Tools for Design Agent s Scenarios in Call Center Systems},
author = {Nikolay Anisimov and Konstantin Kishinski and Alec Miloslavski},
year = {1999},
url = {http://computer.org/proceedings/hicss/0001/00018/00018017abs.htm},
tags = {modeling language, language modeling, language design, design},
researchr = {https://researchr.org/publication/AnisimovKM99},
cites = {0},
citedby = {0},
booktitle = {HICSS},
}