Feedback control ideas for call center staffing

Manuel Ruiz Arahal, Daniel R. Ramírez, Eduardo F. Camacho. Feedback control ideas for call center staffing. In European Control Conference, ECC 2009, Budapest, Hungary, 23-26 August 2009. pages 173-178, IEEE, 2009. [doi]

Authors

Manuel Ruiz Arahal

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Daniel R. Ramírez

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Eduardo F. Camacho

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