Nicola Arici, Luca Putelli, Alfonso Emilio Gerevini, Luca Sigalini, Ivan Serina. LLM-based Approaches for Automatic Ticket Assignment: A Real-world Italian Application. In Elisa Bassignana, Dominique Brunato, Marco Polignano, Alan Ramponi, editors, Proceedings of the Seventh Workshop on Natural Language for Artificial Intelligence (NL4AI 2023) co-located with 22th International Conference of the Italian Association for Artificial Intelligence (AIxIA 2023), Rome, Italy, November 6th-7th, 2023. Volume 3551 of CEUR Workshop Proceedings, CEUR-WS.org, 2023. [doi]
@inproceedings{AriciPGSS23,
title = {LLM-based Approaches for Automatic Ticket Assignment: A Real-world Italian Application},
author = {Nicola Arici and Luca Putelli and Alfonso Emilio Gerevini and Luca Sigalini and Ivan Serina},
year = {2023},
url = {https://ceur-ws.org/Vol-3551/paper4.pdf},
researchr = {https://researchr.org/publication/AriciPGSS23},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the Seventh Workshop on Natural Language for Artificial Intelligence (NL4AI 2023) co-located with 22th International Conference of the Italian Association for Artificial Intelligence (AIxIA 2023), Rome, Italy, November 6th-7th, 2023},
editor = {Elisa Bassignana and Dominique Brunato and Marco Polignano and Alan Ramponi},
volume = {3551},
series = {CEUR Workshop Proceedings},
publisher = {CEUR-WS.org},
}