Mor Armony, Avishai Mandelbaum. Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers. Operations Research, 59(1):50-65, 2011. [doi]
@article{ArmonyM11,
title = {Routing and Staffing in Large-Scale Service Systems: The Case of Homogeneous Impatient Customers and Heterogeneous Servers},
author = {Mor Armony and Avishai Mandelbaum},
year = {2011},
doi = {10.1287/opre.1100.0878},
url = {http://dx.doi.org/10.1287/opre.1100.0878},
tags = {routing},
researchr = {https://researchr.org/publication/ArmonyM11},
cites = {0},
citedby = {0},
journal = {Operations Research},
volume = {59},
number = {1},
pages = {50-65},
}