Triss Ashton, Nicholas Evangelopoulos, Victor R. Prybutok. Exponentially weighted moving average control charts for monitoring customer service quality comments. IJSS, 8(3):230-246, 2013. [doi]
@article{AshtonEP13,
title = {Exponentially weighted moving average control charts for monitoring customer service quality comments},
author = {Triss Ashton and Nicholas Evangelopoulos and Victor R. Prybutok},
year = {2013},
doi = {10.1504/IJSS.2013.057237},
url = {http://dx.doi.org/10.1504/IJSS.2013.057237},
researchr = {https://researchr.org/publication/AshtonEP13},
cites = {0},
citedby = {0},
journal = {IJSS},
volume = {8},
number = {3},
pages = {230-246},
}