Siddhartha Asthana, Pushpendra Singh, Amarjeet Singh. Assessing Designs of Interactive Voice Response Systems for Better Usability. In Aaron Marcus, editor, Design, User Experience, and Usability. Design Philosophy, Methods, and Tools - Second International Conference, DUXU 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part I. Volume 8012 of Lecture Notes in Computer Science, pages 183-192, Springer, 2013. [doi]
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