Atefeh Atlikhan, Amir Albadvi, Amir Hossein Ghapanchi. A conceptual model for proactive-interactive customer complaint management systems. IJBIS, 13(4):490-503, 2013. [doi]
@article{AtlikhanAG13,
title = {A conceptual model for proactive-interactive customer complaint management systems},
author = {Atefeh Atlikhan and Amir Albadvi and Amir Hossein Ghapanchi},
year = {2013},
doi = {10.1504/IJBIS.2013.055303},
url = {http://dx.doi.org/10.1504/IJBIS.2013.055303},
researchr = {https://researchr.org/publication/AtlikhanAG13},
cites = {0},
citedby = {0},
journal = {IJBIS},
volume = {13},
number = {4},
pages = {490-503},
}