The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations - researchr publication authors

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Norman Au, Rob Law, Dimitrios Buhalis. The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations. In Ulrike Gretzel, Rob Law, Matthias Fuchs, editors, Information and Communication Technologies in Tourism, ENTER 2010, Proceedings of the International Conference in Lugano, Switzerland, February 10-12, 2010. pages 285-296, Springer Vienna, 2010. [doi]

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