Athanassios N. Avramidis, Wyean Chan, Michel Gendreau, Pierre L'Ecuyer, Ornella Pisacane. Optimizing daily agent scheduling in a multiskill call center. European Journal of Operational Research, 200(3):822-832, 2010. [doi]
@article{AvramidisCGLP10,
title = {Optimizing daily agent scheduling in a multiskill call center},
author = {Athanassios N. Avramidis and Wyean Chan and Michel Gendreau and Pierre L'Ecuyer and Ornella Pisacane},
year = {2010},
doi = {10.1016/j.ejor.2009.01.042},
url = {http://dx.doi.org/10.1016/j.ejor.2009.01.042},
researchr = {https://researchr.org/publication/AvramidisCGLP10},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {200},
number = {3},
pages = {822-832},
}