Modeling Daily Arrivals to a Telephone Call Center

Athanassios N. Avramidis, Alexandre Deslauriers, Pierre L Ecuyer. Modeling Daily Arrivals to a Telephone Call Center. Management Science, 50(7):896-908, 2004. [doi]

Authors

Athanassios N. Avramidis

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Alexandre Deslauriers

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Pierre L Ecuyer

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