A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality

Anjali Awasthi, Satyaveer Singh Chauhan, Hichem Omrani, Ariyo Panahi. A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality. Computers & Industrial Engineering, 61(3):637-646, 2011. [doi]

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