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Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management

Samaneh Bagheri, Rob J. Kusters, Jos J. M. Trienekens. Business-IT Alignment in PSS Value Networks - Linking Customer Knowledge Management to Social Customer Relationship Management. In Slimane Hammoudi, Leszek A. Maciaszek, Ernest Teniente, editors, ICEIS 2015 - Proceedings of the 17th International Conference on Enterprise Information Systems, Volume 3, Barcelona, Spain, 27-30 April, 2015. pages 249-257, SciTePress, 2015. [doi]

Authors

Samaneh Bagheri

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Rob J. Kusters

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Jos J. M. Trienekens

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