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Measurement of Hotel Service Quality Based on Online Comment Sentiment Analysis

Xuyun Bai, Yan Guo, Xiaotian Wang. Measurement of Hotel Service Quality Based on Online Comment Sentiment Analysis. In Eighth International Conference on Advanced Cloud and Big Data, CBD 2020, Taiyuan, China, December 5-6, 2020. pages 89-95, IEEE, 2020. [doi]

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Xuyun Bai

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Yan Guo

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Xiaotian Wang

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