Janarthanan Balakrishnan, Yogesh K. Dwivedi. Conversational commerce: entering the next stage of AI-powered digital assistants. Annals OR, 333(2):653-687, February 2024. [doi]
@article{BalakrishnanD24,
title = {Conversational commerce: entering the next stage of AI-powered digital assistants},
author = {Janarthanan Balakrishnan and Yogesh K. Dwivedi},
year = {2024},
month = {February},
doi = {10.1007/s10479-021-04049-5},
url = {https://doi.org/10.1007/s10479-021-04049-5},
researchr = {https://researchr.org/publication/BalakrishnanD24},
cites = {0},
citedby = {0},
journal = {Annals OR},
volume = {333},
number = {2},
pages = {653-687},
}