Satish Balasubramanian, Mayank Gupta. Structural metrics for goal based business process design and evaluation. Business Proc. Manag. Journal, 11(6):680-694, 2005. [doi]
@article{BalasubramanianG05,
title = {Structural metrics for goal based business process design and evaluation},
author = {Satish Balasubramanian and Mayank Gupta},
year = {2005},
doi = {10.1108/14637150510630855},
url = {http://dx.doi.org/10.1108/14637150510630855},
researchr = {https://researchr.org/publication/BalasubramanianG05},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {11},
number = {6},
pages = {680-694},
}