Béatrix Barafort, David Jezek, Timo Mäkinen, Svatopluk Stolfa, Timo Varkoi, Ivo Vondrák. Modeling and Assessment in IT Service Process Improvement. In Rory O Connor, Nathan Baddoo, Kari Smolander, Richard Messnarz, editors, Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 3-5, 2008. Proceedings. Volume 16 of Communications in Computer and Information Science, pages 117-128, Springer, 2008. [doi]
@inproceedings{BarafortJMSVV08,
title = {Modeling and Assessment in IT Service Process Improvement},
author = {Béatrix Barafort and David Jezek and Timo Mäkinen and Svatopluk Stolfa and Timo Varkoi and Ivo Vondrák},
year = {2008},
doi = {10.1007/978-3-540-85936-9_11},
url = {http://dx.doi.org/10.1007/978-3-540-85936-9_11},
tags = {modeling, process modeling},
researchr = {https://researchr.org/publication/BarafortJMSVV08},
cites = {0},
citedby = {0},
pages = {117-128},
booktitle = {Software Process Improvement, 15th European Conference, EuroSPI 2008, Dublin, Ireland, September 3-5, 2008. Proceedings},
editor = {Rory O Connor and Nathan Baddoo and Kari Smolander and Richard Messnarz},
volume = {16},
series = {Communications in Computer and Information Science},
publisher = {Springer},
isbn = {978-3-540-85934-5},
}