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Automated Quality Assessment of Incident Tickets for Smart Service Continuity

Luciano Baresi, Giovanni Quattrocchi, Damian Andrew Tamburri, Willem-Jan van den Heuvel. Automated Quality Assessment of Incident Tickets for Smart Service Continuity. In Eleanna Kafeza, Boualem Benatallah, Fabio Martinelli, Hakim Hacid, Athman Bouguettaya, Hamid Motahari, editors, Service-Oriented Computing - 18th International Conference, ICSOC 2020, Dubai, United Arab Emirates, December 14-17, 2020, Proceedings. Volume 12571 of Lecture Notes in Computer Science, pages 492-499, Springer, 2020. [doi]

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Luciano Baresi

This author has not been identified. It may be one of the following persons: Look up 'Luciano Baresi' in Google

Giovanni Quattrocchi

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Damian Andrew Tamburri

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Willem-Jan van den Heuvel

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