Marta Duarte de Barros, Carlos Alberto Leite Salles, Carlos Francisco Simões Gomes, Rafaela Alexandre da Silva, Helder Gomes Costa. Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature. In Luiz Flávio Autran Monteiro Gomes, Raul Colcher, Peter Wolcott, Enrique Herrera-Viedma, Yong Shi, editors, Proceedings of the Third International Conference on Information Technology and Quantitative Management, ITQM 2015, Exploring Data Science in IT and Quantitative Management, Rio De Janeiro, Brazil, July 21-24, 2015. Volume 55 of Procedia Computer Science, pages 102-111, Elsevier, 2015. [doi]
@inproceedings{BarrosSGSC15,
title = {Mapping of the Scientific Production on the ITIL Application Published in the National and International Literature},
author = {Marta Duarte de Barros and Carlos Alberto Leite Salles and Carlos Francisco Simões Gomes and Rafaela Alexandre da Silva and Helder Gomes Costa},
year = {2015},
doi = {10.1016/j.procs.2015.07.013},
url = {http://dx.doi.org/10.1016/j.procs.2015.07.013},
researchr = {https://researchr.org/publication/BarrosSGSC15},
cites = {0},
citedby = {0},
pages = {102-111},
booktitle = {Proceedings of the Third International Conference on Information Technology and Quantitative Management, ITQM 2015, Exploring Data Science in IT and Quantitative Management, Rio De Janeiro, Brazil, July 21-24, 2015},
editor = {Luiz Flávio Autran Monteiro Gomes and Raul Colcher and Peter Wolcott and Enrique Herrera-Viedma and Yong Shi},
volume = {55},
series = {Procedia Computer Science},
publisher = {Elsevier},
}