Alistair Barros, Renuka Sindhgatta, Alireza Nili. Scaling up chatbots for corporate service delivery systems. Communications of the ACM, 64(8):88-97, 2021. [doi]
@article{BarrosSN21,
title = {Scaling up chatbots for corporate service delivery systems},
author = {Alistair Barros and Renuka Sindhgatta and Alireza Nili},
year = {2021},
doi = {10.1145/3446912},
url = {https://doi.org/10.1145/3446912},
researchr = {https://researchr.org/publication/BarrosSN21},
cites = {0},
citedby = {0},
journal = {Communications of the ACM},
volume = {64},
number = {8},
pages = {88-97},
}