Christian Bartsch, Marco von Mevius, Andreas Oberweis. Simulation Environment for IT Service Support Processes: Supporting Service Providers in Estimating Service Levels for Incident Management. In Claus Atzenbeck, Oana Dini, Michael Hitson, Borka Jerman-Blazic, editors, Second International Conference on Information, Process, and Knowledge Management, eKNOW 2010, Saint Maarten, Netherlands, Antilles, February 10-15, 2010. pages 23-31, IEEE Computer Society, 2010. [doi]
@inproceedings{BartschMO10,
title = {Simulation Environment for IT Service Support Processes: Supporting Service Providers in Estimating Service Levels for Incident Management},
author = {Christian Bartsch and Marco von Mevius and Andreas Oberweis},
year = {2010},
doi = {10.1109/eKNOW.2010.10},
url = {http://doi.ieeecomputersociety.org/10.1109/eKNOW.2010.10},
tags = {meta-model, Meta-Environment, meta-objects},
researchr = {https://researchr.org/publication/BartschMO10},
cites = {0},
citedby = {0},
pages = {23-31},
booktitle = {Second International Conference on Information, Process, and Knowledge Management, eKNOW 2010, Saint Maarten, Netherlands, Antilles, February 10-15, 2010},
editor = {Claus Atzenbeck and Oana Dini and Michael Hitson and Borka Jerman-Blazic},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-3956-0},
}