Use of software triggers to evaluate software process effectiveness and capture customer usage profiles

Kathryn Bassin, Padmanabhan Santhanam. Use of software triggers to evaluate software process effectiveness and capture customer usage profiles. In Eighth International Symposium on Software Reliability Engineering - Case Studies, ISSRE 1997, Albuquerque, NM, USA, November 2-5, 1997. pages 103-114, IEEE, 1997. [doi]

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