Amanda Beatson. Self-service technology and the moderating effects of consumer characteristics. IJSTM, 14(2/3):278-302, 2010. [doi]
@article{Beatson10,
title = {Self-service technology and the moderating effects of consumer characteristics},
author = {Amanda Beatson},
year = {2010},
doi = {10.1504/IJSTM.2010.034333},
url = {http://dx.doi.org/10.1504/IJSTM.2010.034333},
researchr = {https://researchr.org/publication/Beatson10},
cites = {0},
citedby = {0},
journal = {IJSTM},
volume = {14},
number = {2/3},
pages = {278-302},
}