Analysis of user behavior with multimodal virtual customer service agents

Ian Beaver, Cynthia Freeman. Analysis of user behavior with multimodal virtual customer service agents. In 2016 IEEE Spoken Language Technology Workshop, SLT 2016, San Diego, CA, USA, December 13-16, 2016. pages 585-591, IEEE, 2016. [doi]

Authors

Ian Beaver

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Cynthia Freeman

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