How to model service productivity for data envelopment analysis? a meta-design approach

Jörg Becker, Daniel Beverungen, Dominic Breuker, Hanns-Alexander Dietrich, Ralf Knackstedt, Hans Peter Rauer. How to model service productivity for data envelopment analysis? a meta-design approach. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 111, 2011. [doi]

@inproceedings{BeckerBBDKR11,
  title = {How to model service productivity for data envelopment analysis? a meta-design approach},
  author = {Jörg Becker and Daniel Beverungen and Dominic Breuker and Hanns-Alexander Dietrich and Ralf Knackstedt and Hans Peter Rauer},
  year = {2011},
  url = {http://is2.lse.ac.uk/asp/aspecis/20110117.pdf},
  researchr = {https://researchr.org/publication/BeckerBBDKR11},
  cites = {0},
  citedby = {0},
  pages = {111},
  booktitle = {19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011},
  editor = {Virpi Kristiina Tuunainen and Matti Rossi and Joe Nandhakumar},
}