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Configurative Service Engineering - A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance

Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Martin Matzner. Configurative Service Engineering - A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance. In 42st Hawaii International International Conference on Systems Science (HICSS-42 2009), Proceedings (CD-ROM and online), 5-8 January 2009, Waikoloa, Big Island, HI, USA. pages 1-10, IEEE Computer Society, 2009. [doi]

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Jörg Becker

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Daniel Beverungen

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Ralf Knackstedt

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Martin Matzner

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