Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Axel Winkelmann. eServices in Retail - An Extended Service Blueprinting Approach. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 68, Association for Information Systems, 2009. [doi]
@inproceedings{BeckerBKW09,
title = {eServices in Retail - An Extended Service Blueprinting Approach},
author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Axel Winkelmann},
year = {2009},
url = {http://aisel.aisnet.org/amcis2009/68},
researchr = {https://researchr.org/publication/BeckerBKW09},
cites = {0},
citedby = {0},
pages = {68},
booktitle = {Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009},
editor = {Robert C. Nickerson and Ramesh Sharda},
publisher = {Association for Information Systems},
}