Jörg Becker, Daniel Beverungen, Ralf Knackstedt, Axel Winkelmann. Fostering the Virtualization of Service Processes and Touch Points - Identification and Documentation of E-Service Potential in Retail Networks. In Witold Abramowicz, Rainer Alt, Klaus-Peter Fähnrich, Bogdan Franczyk, Leszek A. Maciaszek, editors, INFORMATIK 2010 - Business Process and Service Science - Proceedings of ISSS and BPSC, September 27 - October 1, 2010 in Leipzig, Germany. Volume 177 of LNI, pages 63-79, GI, 2010.
@inproceedings{BeckerBKW10,
title = {Fostering the Virtualization of Service Processes and Touch Points - Identification and Documentation of E-Service Potential in Retail Networks},
author = {Jörg Becker and Daniel Beverungen and Ralf Knackstedt and Axel Winkelmann},
year = {2010},
tags = {e-science},
researchr = {https://researchr.org/publication/BeckerBKW10},
cites = {0},
citedby = {0},
pages = {63-79},
booktitle = {INFORMATIK 2010 - Business Process and Service Science - Proceedings of ISSS and BPSC, September 27 - October 1, 2010 in Leipzig, Germany},
editor = {Witold Abramowicz and Rainer Alt and Klaus-Peter Fähnrich and Bogdan Franczyk and Leszek A. Maciaszek},
volume = {177},
series = {LNI},
publisher = {GI},
isbn = {978-3-88579-271-0},
}