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Jörg Becker, Kevin Ortbach, Ralf Plattfaut, Björn Niehaves. Reach and Range of Business Process Management - Findings in the Telecommunication and Chemical Industry. In 46th Hawaii International Conference on System Sciences, HICSS 2013, Wailea, HI, USA, January 7-10, 2013. pages 3900-3909, IEEE, 2013. [doi]

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