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Multi-facet Classification of E-mails in a Helpdesk Scenario

Thomas Beckers, Ingo Frommholz, Ralf Bönning. Multi-facet Classification of E-mails in a Helpdesk Scenario. In Melanie Hartmann, Frederik Janssen, editors, LWA 2009: Workshop-Woche: Lernen, Wissen, Adaptivität, Darmstadt, 21.-23. September 2009. Volume TUD-CS-2009-0157/TUD-KE-2009-04 of FG Telekooperation/FG Knowledge Engineering, Technische Universität Darmstadt, Germany, 2009.

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Thomas Beckers

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Ingo Frommholz

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Ralf Bönning

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