Frank Bentley, Josh Jacobson, Charlotte Sperling, Shiv Shankar, Chris Royer, Ian McCarthy. Rethinking Consumer Email: The Research Process for Yahoo Mail 6. In Regina Bernhaupt, Florian 'Floyd' Mueller, David Verweij, Josh Andres, Joanna McGrenere, Andy Cockburn, Ignacio Avellino, Alix Goguey, Pernille Bjøn, Shengdong Zhao, Briane Paul Samson, Rafal Kocielnik, editors, Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems, CHI 2020, Honolulu, HI, USA, April 25-30, 2020. pages 1-6, ACM, 2020. [doi]
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